Working terms
Clear scope before the first note is finished.
These principles describe how a Timbience project is expected to run. The signed project confirmation and final reviewed terms will control each paid engagement.
Working policy · 24 August 2026Project confirmation
Website packages are starting points. Track count, total duration, delivery dates, revision rounds, approved locations, media, and fees are confirmed in writing before payment.
A 45-second direction study is for creative alignment unless a separate written agreement says it may be used commercially.
Payment and production
Projects normally begin after a 50% deposit, with the balance due before unmarked final files are released. Small concept projects may be paid in full.
Cancellation, refund, rescheduling, feedback deadlines, and out-of-scope work will follow the project confirmation presented before payment.
Feedback and revisions
One revision means one consolidated feedback round on the presented batch. A new direction, venue, use case, or creative brief after approval may require a new quote.
Corrections for damaged files, wrong formats, or documented delivery mistakes do not consume a creative revision.
Claims and replacement
If a customer provides a credible similarity concern or platform claim, Timbience will review the affected file and may provide a replacement under the project policy.
Nothing on this working page is an admission of infringement, a guarantee of zero risk, or legal advice for a particular jurisdiction.